Marta Izaguirre
31 ans
Valencia
Service client, Expert support produit
Expérience professionnelle totale (10 ans et 5 mois)
Answered tickets and live chat for an online tutoring app used by primary schools; maintained the FAQ database.
Provided second-line support for a learning-management platform used by vocational schools; trained new agents on escalation handling.
Support teachers and school admins on a subscription e-learning platform; rebuilt the help center and cut first-response time by two-thirds.
Compétences
À propos de moi
I support teachers and school admins using an online learning platform, from login problems to grading-tool bugs. Over the past three years I cut our average first-response time from six hours to under ninety minutes by rebuilding the help center from scratch. I'm looking for a part-time support role where I can keep working closely with schools.
Formation
Langues
Espagnol - B2 — Intermédiaire avancé
Anglais - C1 — Avancé
Nationalité et autorisation de travail
Permis de conduire
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